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Walmart Vision Center Warranty: My Review

DISCLOSURE: This post may contain affiliate links, meaning when you click the links and make a purchase, we receive a commission. Also an Amazon Associate, I earn from qualifying purchases. DISCLAIMER: The information and opinions within this content are for information purposes only. Guidance is based on personal interpretations and in no way, represents legal or financial advice. For more information, read my disclosure policy.

I wrote before about our experiences shopping for my son’s first pair of glasses. I compared the options for glasses at Walmart Vision vs Target vs Costco.

After we got his first two pairs, I compared the quality of glasses from Walmart vs Zenni. My son loves his Walmart glasses and wears them every day. We never have to argue with him to wear them!

Unfortunately, although he loves his glasses, he’s not the most careful with them. He’s a rough-and-tumble 7-year-old boy! I’m sure you understand that!

My son loves his glasses, but he also loves to be active!

As I feared, we’ve had to deal with scratched lenses and broken frames, both within the first 6 months. I really hate it when I’m right about this kind of stuff. You know what I mean, mamas?

Walmart Vision Center Warranty

Thankfully, I had anticipated this and chose Walmart Vision, mostly for the Walmart Vision Center 12-month Replacement Guarantee. So how did it go with the Walmart Vision Center Warranty?

Walmart Vision center warranty review

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Walmart Vision Center Warranty for “Deep Scratches”

A few months ago, we had our first incident with my son’s glasses. Somehow through rough playground playing, he got some deep scratches on the lenses.

They were deep enough that you could feel the scratches and obviously see them.

Since I knew the Walmart Vision Center 12-month Replacement Guarantee covered deep scratches, I confidently took them to my local Walmart for lens replacement.

The technician took a look at the lenses and agreed that they scratches were deep, but questioned whether they were in the “field of vision” because they were slightly off to the side.

She explained to me that she may get in trouble for replacing them if they’re not “bad enough”. I could come back the next day to talk to the manager OR she suggested that if they were to suddenly become worse, she could replace them.

She was really suggesting that I take them out to the parking lot and step on them. Can you believe that? I did not feel comfortable doing something dishonest!

Walmart Vision Center Warranty

I also didn’t want to completely destroy my son’s glasses when he’d prefer to wear them, even with the scratches.

Trying Another Walmart

Instead of following the “smash them in the parking lot” suggestion, I decided to drive to another Walmart that was 10 minutes away. I don’t know about you, but there are PLENTY of Walmarts to choose from around my area.

The vision technician at the second Walmart had no problems ordering new lenses. She took care of it right away. She told me to expect the lenses in a week, but they were ready in 2 days!

They popped the new lenses into his frames and we were on our way. No cost!

Overall, I felt that Walmart gave me a little more hassle over the lenses than was necessary, but they still followed through, and I was satisfied in the end.

Walmart Vision Center Warranty for Broken Frames

And then the frames broke…

A few weeks ago, my son came to me with his glasses looking like this! He said he just went to put them on and they fell apart.

While I’m sure constant rough treatment over time didn’t help, there wasn’t a specific incident that caused them to break. The earpiece just came off.

One could argue that in this case, it was the low quality of the frames that caused them to break. I honestly feel like the frames are not low quality, though. They feel very sturdy to me.

My son reluctantly wore his Zenni frames while I took his broken glasses to Walmart (the 2nd Walmart in the story above). I expected the replacement to take a few days.

I was shocked when the technician told me that as long as they have the frames in stock, he can replace it immediately.

He pulled an identical pair of frames from the display shelf, popped my son’s lenses in and handed me the fixed glasses! We had brand new frames in 15 minutes!

My handsome little man!

Walmart Vision Center Warranty: My Review

Overall, I am thrilled with our experience with the Walmart Vision Center 12-month Replacement Guarantee. It’s doubtful many adults would have a reason to use it, but for young kids, it’s a wonderful service.

I had hoped I’d be wrong about needing replacements, but unfortunately, I wasn’t. Have you hoped you’d be wrong before?

I am so glad I chose Walmart over Target or Costco for my son’s glasses. I don’t think I’ll be shopping anywhere else for his glasses.

Walmart Vision Center Warranty

If you buy glasses from Walmart, here are some tips for utilizing their warranty:

  • Pay attention to the date of purchase. You have exactly 12 months to use the warranty, so if you’re getting close to that date and might qualify for a replacement, don’t delay. Also, this date does not reset after a replacement. My son’s warranty expires in October 2017 because we purchased the glasses in October 2016, even though his frames were replaced in April 2017. It doesn’t extend the warranty to April 2018.
  • If they say no, try another Walmart. I don’t know about you, but I literally have FIVE Walmarts within 10 miles of my house. If one says no, try another!
  • The reason for breakage doesn’t matter. Walmart doesn’t care how the glasses broke. I’m not suggesting you should stomp on them on purpose… but don’t feel bad asking for a replacement if the breakage was your fault. The reason doesn’t matter.

Have you used the Walmart Vision Center 12-month Replacement Guarantee? How was your experience? Please comment below!

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Nikki Clemente

Thursday 17th of August 2023

Did u have to have your Receipt? Mine never told me to keep my receipt and now won't replace my daughter's glasses...

Judy Edwards

Saturday 8th of July 2023

Not good! I am 63 years old and I don’t rough house. I am disabled and retired on fixed income. So I went to Walmart b/c they were cheaper than other stores and carried a good warranty but I never expected to bring them back in less than 3 months. The lenses were cracking from the frame up to the field of vision. So Walmart sent them off and replaced the lens. Within less than 2 months same problem. My warranty was 12/31/22 when initial purchased so I got them back again with new lenses. Well that’s not the end by the 1st week of June same problem so I leave at Walmart & in the hospital that week for surgery. During my recovery I never hear a word so 2 1/2 weeks later I go to store. They never did anything their defense was b/c NIKON representatives was at their store ck’d my lenses & said nothing can be done. Walmart told me I already used my warranty, oh course I told them that they NEVER resolved the problem in the 1st place & & I didn’t store my glasses improper like was suggested by the Rep for Nikon. So they sent them off again b/c I was livid about the situation BUT told me that would be the last time. All this has happened in 6 months. Never once have they thought that the frame may have a defect or offered to change it w/o a charge. I would have to purchase again. WHAT CAN I DO??? $300 may not be much to someone else but it is to me & the principal behind this issue. The staff that I had to deal just didn’t seem to really know what they were doing. Every time I went to that store it was like they didn’t know me or what’s been going on-just seemed like they were lost looking me up in the computer and they didn’t see the dates I had been there. I had to tell them. They could only state the date I bought my glasses (older women over 50). I hope that someone sees this and resolves this issue. I work with public many years and never treated my customers like this-what happened to customers satisfaction!

Ramona Eddington

Thursday 11th of May 2023

I purchased the 12 month warranty on my new glasses because I am rough on them, less than 6 months my lenses were scratched in my field of vision and was unwearable I took them to the Walmart I purchased them from I was told they would not replace them because the scratches was due to improper cleaning so I went back to my goggles 4 you that are 18 months older with no scratches 12 months later I'm still wearing my $40 goggles 4 you. I just ordered 2 new glasses from goggles 4 you. I should have spent the $40 at goggles instead of the $300 at Walmart.

Edlene Dierking

Thursday 13th of April 2023

I purchased my glasses and frames from Walmart in Washington, Missouri and the frames the paint on my frames are chipping off. I went down there and they refused to replace them. They said it was cosmetic and it wasn’t guaranteed. I purchased them in November 2022 so I don’t even have a year in wearing them today is April 13, 2023.


Friday 7th of April 2023

Did you have to pay $20 for the warranty?

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